Back on the “Day From Hell” our Packet8 VOIP phone (Uniden UIP1868P) stopped working. I put in a support ticket with Packet8, but they never got back to me. I also submitted a ticket to Uniden who told me I needed to send my phone in for service.

Uniden got my phone on July 29. I called them yesterday to find out the status of my phone. After waiting 15 minutes on hold, I was told that I needed to speak to a tech since this was a VOIP phone issue. The tech then told me he could see that my phone had been there for a month, but couldn’t tell what was being done to fix it, and that I would need to talk to repair (who had just transferred me to the tech!). At that point, my cell phone was dying and I had to end the call.

I called back today and after another 15 minutes on hold found out that my phone is unable to be repaired and that Uniden is waiting for a replacement phone to be sent to them by…. Packet8!!

If I had known that a replacement would have had to come from Packet8 either way, I would have been a little more persistant with their support department to begin with.

Update to the Update (Aug 31): My non-persistance has come back to bite me in the ass. I called Packet8 today to find out if I could get credit on my account for not being able to use their service for over a month since I had no phone to use it with, and they told me since I didn’t make an effort to contact their customer service earlier when the phone went kaput, I am basically SOL. But.. I did contact their customer service .. I sent in a trouble ticket, and updated it twice, with NO RESPONSE!!! No-one even responded to say “You need to call us and we will help you then”. What assholes. The girl on the phone told me that I “should have found a payphone to call them” since they have a toll-free number.